The fastest way to reach the Shaiya Obsession team is through our community Discord — staff and players are active there throughout the day. For private matters (account recovery, payment issues, privacy requests), use email.
Direct line for urgent matters.
bejozean
Many common questions are already answered on the FAQ page. For server rules and bannable behavior, see Game Rules.
Discord: usually within hours during active times. Email: 1–3 business days for routine inquiries; longer for complex investigations. Please don’t send the same question through multiple channels — it slows everyone down.